Contact Us
We'd Love to Hear from You
Have a question, need help, or want to explore how Pingovo can work for your business? Reach out — our team typically responds within a few hours.
Business Hours
Our team is available during these hours.
Mon – Sat, 10 AM – 7 PM ISTRegistered Office
Saproh™ Private Limited
5th Floor, BHUB, MauryaLok Complex,Patna, Bihar – 800001,
India
Common Questions
What's the fastest way to get help?
Email [email protected] for any account, billing, or technical question — we reply within 24 hours. For anything urgent during business hours (Mon–Sat, 10 AM–7 PM IST), call or WhatsApp us at +91 773-937-8005 for a faster response.
I'm interested in an Enterprise or high-volume plan — who do I talk to?
Use the form on this page and select "Sales" as the subject, or email [email protected] directly. Our sales team handles custom volume pricing, dedicated IP requests, and onboarding for teams sending at scale.
How do refunds and cancellations work?
Cancel within 15 days of payment and you get the whole payment back, no questions asked — we do not count how many credits you used. After 15 days, subscription payments are non-refundable. Email [email protected] with your account email and we'll process it. You can also cancel, upgrade, or downgrade your plan at any time from Billing in your dashboard; see our Plans & Pricing page for full details.
I found a security issue — how do I report it?
Please use our Responsible Disclosure process rather than the contact form — it routes security reports directly to the team handling them.
Send Us a Message
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