Account & Settings

Profile

Update your display name, company name, and email address from Settings → Profile. Changing your email address requires re-verification.

Password

Change your password from Settings → Security. You must enter your current password before setting a new one (minimum 8 characters).

If you forget your password, use the Forgot Password flow to receive a reset link by email. Reset tokens expire after 1 hour.

Notification preferences

Control which emails Pingovo sends you from Settings → Notifications:

• Job complete — email when a bulk verification job finishes
• Low credits — email when your balance falls below a threshold
• Payment success — email receipt after a successful payment

Business emails (Enterprise)

Enterprise accounts can register additional business email addresses associated with their domain. These are used as verified sender addresses in campaigns. Manage them under Settings → Business Emails.

Account status

Accounts that exceed bounce rate or complaint thresholds may be automatically suspended. A suspension banner appears at the top of the dashboard. Contact support to appeal.

Download my data

Get a copy of everything associated with your account — campaigns, subscribers, verification history, templates, and sending configuration — as a JSON file. Click Download My Data under Settings → Security.

Delete your account

Permanently delete your account and all associated data from Settings → Security → Delete Account. You'll have a 30-day grace period before your data is permanently purged — simply log back in any time before then to cancel the deletion.